MMPC-019: Total Quality Management

Objectives

The key objectives of this study / project are:

• 1. Understand the basic principles and importance of Total Quality Management.
• 2. Learn quality planning, control and assurance techniques.
• 3. Study the contributions of Deming, Juran and Crosby.
• 4. Understand continuous improvement methods such as Kaizen and Six Sigma.
• 5. Examine the role of employees and quality circles in quality improvement.
• 6. Understand customer satisfaction and quality standards.
• 7. Explore how TQM improves organizational performance and operational efficiency.